⚠️ Important Notice: iCloud Email Users May Not Receive Our Messages
Jul
We’ve recently encountered a frustrating issue affecting customers who use @icloud.com email addresses when placing orders on our shop.
📭 What’s happening?
Our confirmation and shipping emails sent to iCloud addresses are being rejected or silently filtered—meaning customers never receive them, not even in their spam folders. This has caused confusion, missed updates, and delays in communication.
🧵 You’re not alone
Many users have reported similar problems on Reddit’s community, where legitimate emails are either blocked or vanish without a trace. Apple’s filtering system appears to be over-aggressive, and unfortunately, we have no control over how their servers handle our messages.
🚫 Why this matters
If you use an iCloud email address, you may not receive:
- Order confirmations
- Shipping notifications
- Customer service replies
✅ What you can do
To ensure smooth communication, we strongly recommend using a non-iCloud email address (such as Gmail, Yahoo, Outlook, etc.) when placing your order.
We’re truly sorry for the inconvenience and hope Apple improves their filtering soon. In the meantime, we want to make sure you stay informed and receive every update about your order.
Thanks for your understanding and support! 💖
